Just ask everyone !

A Catalyst for Insights & Change

Even the most successful companies need to stay on top and have room for improvements. Leaders rarely hear from their peers or through line managers where the shoe really pinches, or where people are sitting on the brake levers. Even owners & board members often do not hear about dysfunctional processes, even when directly and repeatedly asking. This is why Bachmann Analytics interviews people, from teams to entire departments, even if dispersed, and entire staff populations.

„Code of silence“ or „spiral“ of silence – no matter how it is called, silence is a problem. Massive in-depth interviews are breaking through these walls, restoring the missing transparency. Many problems exist because employees either are not allowed or do not want to talk about the underlying causes. Regardless whether these problems are inaccurate performance measurements, insufficient sterilisation of surgery instruments or flawed management decisions: Bachmann Analytics uncovers these root causes, leading to openness, data & fact based dialogues, and a renewed capacity to act.

Bachmann Analytics have specialised making use of adaptive in-depth interviews to use these confidential conversations with executives and employees to uncover, what the matter in your organisation is. Blue-chip companies, SMEs, hospitals, public services, as well as non-for-profit organisations are growing and improving their performance due to this approach. The approach analyses and interrogates entire supply chains, customer segements, external partners and other stakeholders and target persons, enhancing the knowledge of clients about root causes and problem zones considerably.

Quality or production problems, unfathomable cost explosions, growing levels of number of staff being away sick, bad corporate climate, dysfunctional processes, turf wars or lack of co-operation, leadership problems, idleness, deteriorating innovation capabilities, bad product development – everything becomes explained and transparent if one really drills down to the root causes. Yet Bachmann analytics is looking also into what works really well.

Even if one or the other issue has been previously known or suspected – for clients the presentation of these findings is always a huge, eye-opening surprise, delivering prolific insights. By means of intensive interviews, usually ranging from 10 to now 600 persons who are part of departments, production facilities, teams, entire companies, or a representative sample thereof, get analysed and scrutinised, from the CEO to the gate keeper. The corporate or organisational culture gets x-rayed like making use of a CT scanner; out of the sheer number of interviews a clear image emerges. This leads to a number of recommendations; implementing the right solutions and coaching then ressolve the encountered problems.

Internal staff will never extract the same things that Bachmann Analytics uncovers, being an external, neutral observer without a personal interest or opinion, or personal stakes in the matter. And without a personal agenda. A critical success factor, next to the experience needed for this approach, is the special technique asking questions. Also vital: highly specialised tools for the actual analysis, a safe environment for the interviewees and absolute confidentiality. All results are aggregated and anonymised. All individual statements are safeguarded and protected. Bachmann analytics always cooperates with workers councils and unions. To recommend and implement the adequate solutions, r e a l l y leading to a transition, is the next step. A real transformation, sustainability, acceptance and success control are the hallmarks in all of this, for which Bachmann Analytics stands